Shipping policy

Order Processing
Orders are usually processed within 2–3 business days after payment is confirmed. Processing time is separate from shipping transit time.

Free Worldwide Shipping
VELNESTI offers free tracked international shipping to supported destinations available at checkout. No separate shipping fee is charged for eligible destinations.

Delivery times vary depending on the destination, carrier, customs, and local delivery conditions. Any delivery estimate shown at checkout or provided with tracking is an estimate and may occasionally change.

Tracking information will be sent as soon as it becomes available.

If your package is significantly delayed, appears to be lost, or tracking stops updating for an extended period, please contact us and we’ll help investigate the shipment and work with you on an appropriate solution.

Some remote locations, PO Boxes, territories, or carrier-restricted areas may have limited delivery availability. If we are unable to ship your order to the address provided, we will contact you and provide a suitable solution, including a refund when necessary.

Please double-check your shipping address before placing your order. If you notice an address mistake after ordering, contact us as soon as possible. We’ll do our best to update it before the order ships.

International orders may be subject to local customs duties, taxes, or import fees depending on the destination. These charges, when applicable, are determined by local authorities.

For shipping questions, contact support@velnesti.com and include your order number so we can assist you faster.