Refund policy

30-Day Refund & Return Policy

VELNESTI wants you to feel confident ordering from us. If you’re not satisfied with your order, you can contact us within 30 days of confirmed delivery and we’ll work with you on a fair solution.

Refund or replacement requests may be accepted for issues including damaged or defective products, items that do not function as described, incorrect items, missing essential components, products materially different from what was ordered, compatibility concerns, or shipments that are confirmed lost or do not arrive.

To request help, contact support@velnesti.com with your order number and a short description of the issue. Photos or video may occasionally be requested when reasonably necessary to help us understand the problem.

Change-of-mind returns are accepted within the 30-day period. If you ordered the wrong item, changed your mind, or the product is not suitable for your needs, contact us and we’ll help you with the available return options.

You may open and reasonably test the product. Simply opening the packaging or testing the product does not automatically make it ineligible for a return.

If your product does not work as described, contact us. We will review the issue and help with a return, replacement, or refund where appropriate.

Items that have been intentionally damaged, heavily modified, or clearly misused may not qualify for a full refund. However, we review requests individually and aim to provide a reasonable solution whenever possible.

For approved requests, VELNESTI may offer a refund, replacement, or another suitable resolution, depending on the situation and the customer’s preference where possible. Approved refunds are issued to the original payment method.

Please contact us before sending a product back so we can provide the correct return instructions. In some situations, such as damaged, defective, or missing items, a physical return may not be necessary.

If you need to cancel or change an order, contact us as soon as possible. If the order has not yet shipped, we’ll do our best to make the requested change. If it has already shipped, we can help you with the return process after delivery.

Refund processing times can vary depending on your bank or payment provider after the refund has been issued.

Nothing in this policy limits any consumer rights or remedies that apply under the laws of the customer’s country or region.

For return, refund, replacement, or cancellation questions, contact support@velnesti.com with your order number.